Old Bridge Surgery

01503 266960

LIVI

See a GP by video with LIVI.  Even at the weekend.

Patients of Old Bridge Surgery can now see a NHS GP by video using LIVI as long as you don’t require a physical examination.

LIVI operates during the evening on weekdays (6pm-10pm) and at weekends (8am-4pm), and is available on a mobile or tablet, with patients able to be seen within minutes or up to 7 days in advance, for medical advice, prescriptions and referrals.

 LIVI GPs are all GMC-registered NHS-GPs, who (with your consent) are able to access your medical records and give a considered, in-depth diagnosis based on the your medical history.

Free of charge, you can download the LIVI app via the App Store (iPhone) or Google Play (Android). Once you have downloaded the app you will need to select your GP practice, enter your date of birth, gender and your maiden name if applicable, then you will be asked to verify your identity. You will be required to add a photographic ID document (passport, driving licence or residency card) and take a photograph of yourself. Once you have completed this process you are then able to book your first appointment.

Of course LIVI does not replace face-to-face consultations with Old Bridge Surgery, it’s really about offering access to GPs in the digital world, including access when we are closed.  Patients who struggle to get to the surgery due to work or family commitments, or those that are anxious or would prefer to see a GP via video rather than face-to-face are finding this service very useful.

Finally, this service is provided and hosted by LIVI, so any technical support (non-medical questions) should be directed to LIVI directly:  to reach LIVI by phone please call 0330 808 2074, alternatively they can be reached via email on [email protected]  For frequently asked questions and/or more information, visit their website by clicking here.