Appointments

Our reception team are available from 08:30 to 18.00 Monday-Friday, with telephones on answerphone between 13:00 to 14:00 week days. You can reach them by calling 01503 266960 with appointments available to pre-book up to 6 weeks in advance. Alternatively appointments are available to pre-book online.

GP consultations are by appointment only and each routine appointment lasts 10 minutes. Please keep one appointment for one person (and one problem) and please try to keep to time during the consultation otherwise subsequent patients will be delayed.

Urgent same day appointments can be made between 08:30 and 09:00. Please telephone after 09.00 if you do not need an appointment for the same day.

Because of the unpredictable nature of medical emergencies, the doctor/nurse may run behind time if they feel it necessary to spend more time with a seriously ill patient. We ask you to be patient if you have to wait during these times.

Missed Appointments

With a high demand on patient appointments and GP time, we respectfully request that if something arises which means you will need to miss an appointment you kindly let us know at least 2 hours in advance (if possible). Your appointment can then be given to someone else and a new one offered to you if needed.

Arriving Late

Whilst we appreciate that on occasion you may find yourself running late for an appointment your support with arriving on time is greatly appreciated. If you arrive late, please consider that we will have had to change the running of our clinics to ensure that we minimise the impact on other patients. Patients arriving late may have to be re-booked for another time.